FAQ

Yes. The platform is fully responsive and can be used on a computer, a tablet or a smartphone.

Yes. ICM is available in French and English, so that a wider range of users can enjoy a suitable experience.

Opening an account only takes a few minutes. Simply provide your personal details, then activate your account using the confirmation link sent to your email address.

Yes. Verifying your email address is required in order to secure your account and to give you access to all of the platform’s features.

Yes. You can use your phone number or your WhatsApp number when signing up, depending on the options offered by the platform.

Yes. Some of your information can be updated from your personal area. Certain changes may require an additional verification step.

From your personal area you can review the different plans available. Each plan sets out an initial investment amount, an indicative duration and a target return given for guidance only, so that you can compare them easily.

Depending on your situation and on the options available on your account, you will be able to take out a new subscription or choose another plan when one is offered.

No. The target returns shown on the platform are provided for information purposes only and may vary according to a number of factors. They do not constitute any guarantee of performance.

Your dashboard lets you review the status of your investments, your operation history, the movements recorded and the key information relating to your account.

The platform may offer several payment and transfer methods compatible with the countries it serves. The available options are displayed when you submit your deposit or transfer request.

Once you have selected an investment plan, simply follow the instructions displayed in your personal area to submit your deposit request.

Transfer requests are made directly from your client area. Every request goes through a verification and approval process before it is handled.

Yes. Every request has a status you can consult from your dashboard, so you can follow its progress in real time.

Processing times may vary depending on the volume of requests, the security checks carried out and the administrative procedures applied.

Yes. You will be notified of the main milestones affecting your account, your investments and your requests.

Yes. All of your operations, requests, deposits, transfers and notifications remain available in your personal area, giving you a clear overview of your activity.

Your personal area allows you to:

• manage your account securely
• review your investments
• track your operations in real time
• submit deposit and transfer requests
• receive important notifications
• access the full history of your activity
• update certain details in your profile
• easily contact customer support

Yes. Your data is handled confidentially and protected by security measures designed to restrict unauthorised access.

On the login page, use the “Forgot password” function to receive the instructions you need to set a new password.

Yes. Where the terms of use are not respected, in the event of unusual activity, or when a verification is required, some account features may be temporarily restricted.

Our support team is available to answer your questions. You can use the contact form, your client area, or the details listed on the “Contact” page.